Guide and Documentation

Guide and Documentation

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›Troubleshooting

Get started

  • Welcome to DDC
  • Create an account
  • Link your first oven

Ovens

  • Ovens list
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  • Evereo details
  • Transfer all recipes
  • Oven groups

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  • Library
  • Create a recipe
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  • Community
  • Recipe books
  • Convert recipes

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Settings

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How to

  • How to download HACCP logs
  • How to know the most used programs
  • How to remove an oven from your account
  • How to clone an oven
  • How to create and send a recipe
  • How to create and send a recipe book
  • How to detect usage spikes
  • How to convert recipes

Troubleshooting

  • I forgot my password
  • I can't add my oven to DDC
  • An oven is missing from the oven list

An oven is missing from the oven list

Learn what to do if one of your ovens has suddenly disappeared from the oven list.

The problem

It may happen that an oven you've added to your profile seemed to have disappeared from the ovens list: this can be caused by a security measure that we have added to protect users from unauthorized oven connections.

Possible causes and solutions

If you change the cloud pin from the panel of an oven, it will be automatically removed from all accounts to which it is connected. Connect the oven back to your account using the new cloud pin to see it again.

← I can't add my oven to DDC
  • The problem
  • Possible causes and solutions
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